Information We Collect
1184 collects several types of information to provide and improve our services for users in Malaysia:
- Account Information: Your name, email address, phone number, and other details provided during registration.
- Device & Browser Information: Automatically collected data such as IP address, device type, operating system, and cookies to optimise your experience.
- Payment Information: Financial transaction details such as payments made in Malaysian Ringgit (MYR) via local payment providers, including Boost and GrabPay.
- Usage Data: Statistics on how you interact with the platform, including pages visited and activity timestamps.
How We Use Your Information
The information we collect is used for several key purposes:
- Delivering consistent, high-quality services and platform functionality.
- Ensuring the security of your account and financial transactions.
- Analysing usage patterns to improve the interface and product offerings.
- Complying with applicable laws and regulations in Malaysia.
- Delivering efficient and effective Customer Support.
Cookies & Tracking
1184 uses cookies and other tracking technologies to:
- Automating login and enabling seamless navigation within the platform.
- Analysing traffic and usage patterns to enable continuous improvement.
- Personalising your experience based on your preferences and usage habits.
You can manage cookie usage through your browser settings, though this may affect certain platform features and your overall experience.
Data Storage & Security
Your personal information is stored securely using advanced security measures, including SSL encryption and internal access controls. We take reasonable technical and organisational steps to protect your data from loss, unauthorised disclosure, and misuse.
Your data will only be retained for as long as necessary for the purposes permitted under these terms and applicable Malaysian law.
Sharing Information with Third Parties
1184 does not sell your personal information to third parties. However, we may share information with:
- Local payment service providers to process transactions securely.
- Third parties who assist in operating our services, such as technical support and analytics providers.
- Legal authorities where required by law or to protect the rights and safety of the platform.
All third parties involved are required to comply with strict security and privacy standards.
User Rights & Data Management
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request a correction if any of your data is inaccurate.
- Deletion: Request deletion of your data, subject to legal and platform operational requirements.
- Opt-Out: Opt out of your data being used for marketing or personalised profiling.
To exercise these rights, please contact our support team at [email protected].
Privacy Policy Updates & Contact Us
The 1184 Privacy Policy may be updated periodically to reflect changes in our practices or legal requirements. Any significant changes will be posted on this page along with the latest effective date.
If you have any questions about this Privacy Policy or how your data is handled, feel free to reach out to our customer support team by email at [email protected].